Agent_Volkoff 10 yr. ago. For weeks, she feared she was getting the run-around. I will NEVER buy tickets from this company again! Your information helps them assess which consumer issues are causing greatest harm. Whether your bank or credit union can raise a chargeback on your behalf; and. Check the resale website to see if you are covered for event cancellations. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Your credit or debit card could be charged in a different currency. We use these reports to inform our education, compliance and enforcement work. I got tickets to a concert from ticketek that got cancelled of covid. A copy of the notice of failure or disruption of the public transport. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Any vehicle You plan to use during the Booking. Zero stars, uselessly run, waste of a time company. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Ticketing companies have to carry out their services with reasonable care and skill. (Receipt required for Doctors note refund up to $100 or equivalent). not being made aware of certain conditions, such as a restricted view. Then they refused to refund my money! Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Almost 90 days and still waiting for my refund back. You may pay much more than the original price. A copy of the letter requiring Jury Service. If not, you can ask for a refund. All Theatres and productions and sporting events should seek alternative partners. All refunds for cancelled or rescheduled events are managed by Ticketek directly. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Check our FAQs: http://bit.ly/2hMmgAy In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. "I was devastated, I just cried all night," Ms Davison said. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. 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Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Not that they are necessarily wrong, but people often don't comment when things go routinely right. But borders closed and the tour was cancelled. Some ticket resale sites can look similar to official ticket sites. We missed the show! Privacy (data erasure request) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Domestic Matches. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. They may even use the word "official" on the website or in search engines to mislead you. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Chargebacks(external link) Banking Ombudsman. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Consumers may also have other rights under common law, contract or state legislation. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. The role your bank or credit union plays in the chargeback process. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Ticketek welcomes the opportunity to discuss this matter further Ticket resellers must follow certain rules so that consumers are sufficiently informed. "I saved up for about two years so I could do an epic world trip for Harry's tour. The referee works with both sides to try to reach an agreement. Hello fresh has an offer on Ticketek, which is a scam don't click it . Verification can help ensure real people write reviews about real companies. Do you know more about this story? However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Attendance at business meetings and business travel. A police report or crime number to confirm the theft(Self-declaration not accepted). There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. Ghosted for 6 months now. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. means an unforeseen circumstance completely outside. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Tour announcements, info, and special offers! If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Armed Forces Naval Service, Marines, Army or Air Force. (This can normally be obtained from the transport companys website). All rights reserved. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Where You have not been physically examined by a Doctor prior to the date of the Booking. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Voluntary relocation or where you are changing employer for a new role. a front row seat), then the tickets must provide this. Special mention to Elliott for helping me so quickly. Contact the event organiser to find out if you are entitled to a refund. An incident number or report from the Police or relevant traffic authority. Abhorrently bad process for handling refunds and rescheduling due to illness. A copy of the notice of failure or disruption of the Booking agent they... Credit or debit card could be charged in a different currency & # x27 ; t click it events your... Law, contract or state legislation union can raise a chargeback on your rights are mainly determined by terms. With a business, contact your local state and territory consumer protection agency has an offer on ticketek which... Accepted ) fresh has an offer on ticketek, which is a scam don & # x27 ; t it. Word `` official '' on the website, including making sure that the ticket the... Which consumer issues are causing greatest harm `` official '' on the website, including making sure that ticket. 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